Workshop · Teams & Leaders
Conflict Management Through Communication
Disagree about ideas without it becoming personal.
Conflict about the work itself, how to approach a problem or which strategy to pick, can make teams better. The trouble starts when it turns personal. Then the productive potential disappears.
In this workshop participants practice assertive communication: saying no clearly and kindly, getting past the barriers that keep us quiet, and handling difficult conversations and apologies well, in person and online.
What participants do
- The four communication styles, and which one you fall back on under pressure
- The art of saying no: the steps to an assertive no, then practice in role-play
- Barriers to assertiveness, from stress to social expectations and limiting beliefs
- The three conversations inside every difficult conversation, and how to find the third story
- How to build an effective apology
What participants take away
- Your default communication style, and how to shift to assertive
- How to say no clearly and kindly
- A structure for difficult conversations that separates what happened, the feelings involved and what's at stake for each person
Book this workshop
Half-day, in person, for groups of about 15, or in modules of 90 minutes to three and a half hours. A full-day version combined with negotiation is also available. Each workshop is tailored to your group.
Every workshop includes Schmingo, my small talk game, to get people talking from the first minute.
Inquire about this workshop