Refund Policy

This policy applies to digital products bought through this website. Paddle, our reseller, processes all refunds.

14 days to change your mind

You get a full refund within 14 days of purchase, as long as you haven’t started using the product yet (for example, entered your access code or opened the course). You don’t need to give a reason.

Some products have their own refund rules, shown on the product’s page. For Schmingo, see schmingo.com/refund.

How to ask for a refund

• Reply to your Paddle receipt, or find your order at paddle.net.
• Or email hello@schmingo.com and we’ll pass it on.

Paddle sends the money back to the card or account you paid with. It usually arrives within 5 to 10 working days.

Right of withdrawal for consumers in the EU

If you are a consumer in the EU, you have a statutory right to withdraw from the purchase within 14 days. For digital content and services, this right ends once delivery has started with your express consent and your acknowledgement that you lose the right of withdrawal. Until then, the full 14 days apply.

After 14 days

Purchases can no longer be refunded. If something went wrong because of us, write to us anyway and we’ll look at it.

Keynotes and workshops

Keynotes, workshops and other services are not sold through this website. Cancellations follow the terms of your written agreement.